Food & Beverage servers process orders and serve food & beverage items to customers, ensure customers are satisfied with their dining experience, process customer payments, and immediately handle complaints and concerns as they occur.
Food and Beverage Servers are customer service professionals that work for restaurants, cocktail bars and other establishments. In addition to serving food and drinks, Food and beverage Servers perform tasks, such as setting up tables, removing used dishes and preparing simple dishes. They serve as the main point of contact for customers.
A Food and Beverage Server may work for a single establishment, or they may work for third-party catering companies. A good portion of their income in the United States usually comes from tips. The career is expected to grow at 3 percent over the next ten years, which is less than average.
- Location: Lethbridge, AB
- Salary: $15.00HOUR hourly for 20 to 30 hours per week
- Terms of employment: Permanent employment
Part time leading to full time
- Day, Evening, Weekend, Shift, Flexible Hours, Morning
11:00 to 18:00
- Start date: Starts as soon as possible
- vacancies: 1 vacancy
Food and Beverage Server Duties and Responsibilities
In order to ensure satisfactory service for all patrons, a Food and Beverage Server performs many different tasks. We analyzed job listings for Food and Beverage Servers in order to identify these core duties and responsibilities.
Provide Customer Service
The Food and Beverage Server is the face of the restaurant and has considerable influence on its patrons’ experience. They must maintain a professional and friendly demeanor and offer timely assistance to customers in order to ensure that their needs are met. If any issues arise with throughout the customer’s dining experience, the Food and Beverage Server is responsible for resolving it.
Presenting menus, answering questions and offering suggestions, the Food and Beverage Server will guide patrons through the restaurant offerings and eventually take down their chosen orders. It is often the duty of the Food and Beverage Server to explain menu items, assist patrons with special dietary needs and recommend menu items that the restaurant would like to sell more of.
Serve Food and Beverages
Responsible for bringing orders from the kitchen to customers, Food and Beverage Servers must remember where to bring each order or maintain an organized record of order to which he or she can refer. They are also responsible for keeping beverages filled, following up with tables to see if their needs are still met and clearing plates as they’re finished. Should an order be filled incorrectly, it is the Food and Beverage Server’s duty to fix the order and bring out a new one.
Clean and Prepare Tables
In order to ensure that tables are prepared for each party, the Food and Beverage Server must clear tables of all plates, cups, and flatware after a party leaves, wipe down tables and properly re-set them with clean tableware. Depending on the establishment, the Food and Beverage Server may be solely responsible for this, or he or she may have assistance from hosting and bussing staff members. The Food and Beverage Server must ensure that the restaurant maintains proper standards of cleanliness and sanitation.
Food and Beverage Servers ensure that patrons receive their bills in a timely manner and that all orders are properly listed and priced. They receive and process payments, operating the register, and return paid checks and receipt to customer. They are responsible for resolving any discrepancies in billing.
Food and Beverage Server Skills
Energetic and personable, Food and Beverage Servers have excellent customer service skills and work in a fast-paced environment. They are professional, attentive and detail-oriented, ensuring customers have a great dining experience. Using interpersonal skills, adaptability and conflict-resolution skills, they resolve any issues that arise to make sure customers leave happy.
Based on job listings we looked at, employers want Food and Beverage Servers with these core skills. If you want to work as a Food and Beverage Server, focus on the following.
- Being able to stand and walk for long periods of time
- Having the capacity to lift heavy items on occasion
- Providing excellent customer service
- Obtaining appropriate food and beverage licenses
- Possessing general math skills
- Having some sales ability
While most employers did not require the following skills, multiple job listings included them as preferred. Add these to your Food and Beverage Server toolbox and broaden your career options.
Secondary (high) school graduation certificate
Credentials (certificates, licences, memberships, courses, etc.)
Experience an asset
- Food and Beverage Serving Skills
- Advise on menu selections; Serve food and beverages; Present bills to customers and accept payment in cash, credit or debit cards, travellers cheques or room billings; Describe menu items including daily specials for customers; Take orders and relay to kitchen and bar staff; Greet patrons, present menus, make recommendations and answer questions regarding food and beverages
- Business Equipment and Computer Applications
- Electronic cash register; Point of sale system
- Additional Skills
- Address customers’ complaints or concerns; Enforce provincial/territorial liquor legislation and regulations; Clear and clean tables, trays and chairs; Must be of legal age to mix and serve alcoholic beverages; Provide customer service
- Work Setting
- Work Conditions and Physical Capabilities
- Fast-paced environment; Work under pressure
- Personal Suitability
- Flexibility; Reliability; Organized
243 13 St N
T1H 2R6 Between 02:00 PM and 04:00 PM
Intended job posting audience
Only persons who are legally allowed to work in Canada can apply for this job. If you are not currently authorized to work in Canada, do not apply as the employer will not consider your job application.